Update - What a pleasant buying experience
that was. Sure, Ray, but now you signed on the dotted line. Now things are
gonna change. And, change they did. Things changed from nice to fantastic
after the sale. His service people have been friendly, courteous, prompt
and helpful. They interact with the factory like a team.
I learned Triton relies on its dealer network for customer satisfaction. It's so refreshing in the marine industry to encounter such positive dealer focus on you, the boat owner. No wonder Triton is gaining market share so quickly... competitive price, quality product, comprehensive warranty, make-it-right service, and emphasis on its dealer network. While scouting Richland Chambers Reservoir for an upcoming event back in '99, an angler approached me and asked if there was a Triton owners tournament there that day. He commented that there were so many Tritons on the lake. Yep lotsa Skeeters and Rangers too, I replied to compliment his model. We talked for a while about boats and fishin' as we drifted past each other in the cove. Tritons had one little drawback. You figured it out? They were like a magnet back then. I spent time at the ramp each trip answering questions and giving tours of features and conveniences. Even the bass yanked on my line so they can try out my Triton max-air live wells. Well, that last one was a stretch. I still gotta figure out how to catch bass; I'm just more comfortable and organized doing it. Eight years later, I am so very happy I payed attention to what my eyes saw not what my ears heard and decided to buy Triton back at a time when competitors were intimidated and talking trash about this high integrity, top quality, great value boat company. Some of you may still remember the wild campaigns of jealous criticism leveled at Tritons in '98 as they challenged the way their competitors had to deal with quality all-composite construction, standard accessories, 3 year and lifetime warranties, and, most important, service to the customer very uncharacteristic of an aloof boating industry. An entire marketplace changed for the better trying not to be overwhelmed by Triton's revolutionary strategies. Amen. |
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Last updated March 1, 2002 (11:55AM)
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